Help · MAISON SILLAGE
Troubleshooting & updates
Resolve common setup issues, prepare updates, and send a useful support request.
A section or image is missing
Confirm that the section is enabled and contains the required product, collection, text, or image. Check whether you edited the template assigned to that page. Fragrance Journey stages require notes. Complementary products require a non-empty recommendation response.
Filters or a language selector are missing
Confirm the filters are configured in Shopify Search & Discovery and the matching data exists. A language or country selector needs more than one available option and its corresponding theme setting enabled.
A purchase button is unavailable
Check the selected variant's inventory, market availability, quantity rules, and selling-plan requirements. Confirm that the product template contains Buy buttons. For pickup, also check the location's pickup settings and inventory.
Preparing an update
- Duplicate the theme and record important customizations.
- Use Shopify's available theme update workflow, or install the new supplied version as an unpublished theme.
- Review your menus, media, resource selections, app blocks, and template assignments.
- Test mobile and desktop, all purchase options, cart, and checkout.
- Publish only after your review is complete.
Custom code and app changes may need to be reapplied or checked during an update. Keep a backup before editing code.
What support covers
We help with Maison Sillage theme settings, questions about built-in features, and theme defects such as broken layouts or controls. Custom development, third-party app modifications, and business operations may require separate work. Shopify manages store billing, payment processing, and the Admin platform.
Send a support request
Include your store URL, theme version, affected page, steps to reproduce, expected result, and screenshots. Tell us which browser and device you used. Never include passwords, payment details, or customer order data in screenshots.
Support is provided in English by Rizal, Monday–Friday, 09:00–21:00 WIB (Asia/Jakarta). We respond within two business days. Critical theme defects receive priority.
Version 1.2.0
This guide covers configurable product blocks, variant selection, media galleries, cart drawer, sticky purchase controls, fragrance quiz and journey, collection filters, localization, and editorial sections. The Theme Store installation candidate does not include a built-in wishlist.